Missing Information Is Part of the Business Problem

Of ten synthetic customer inquiries, most lacked at least one detail needed to act. Intent and urgency were not always visible from the wording, and a price question did not reliably mean the customer was ready to buy. The human decided quickly and intuitively; the reasoning was not consistent from case to case. When the AI was asked to separate what was known from what was unknown before proposing an action, the resulting actions were more defensible and the structure repeated cleanly across cases. The reading we take is that missing information is not noise around the inquiry — it is part of the inquiry. Handling it explicitly is the work. Ten synthetic cases, one human, no timing. An observation, not a law.